You’ve got questions. We’ve got answers.

Has the Covid-19 crisis caused disruptions to Eastern’s services and/or operations?

Eastern is 100% operational during the Covid-19 crisis.  We are practicing a combination of in-office and remote staffing which is based on local government recommendations/requirements and the safety concerns for our colleagues.  All stakeholders in the Eastern supply-chain will continue to receive the exceptional communication and service they are accustomed to receiving from Eastern.

How do I know if my freight will be impacted by tariff changes?

Each customer account is actively reviewed and evaluated against HTS codes, goods that are subject to tariffs, and impacted duty amounts. Then a summary report is provided so you know what to expect. Our proactive response to the current tariff conditions helps you plan better for impacted cargo and react smarter to additional estimated duties.

Why can’t I log into my account to track my shipment?

For your convenience, Eastern has compiled a convenient QuickStart Guide for accessing your RealStatus on-demand tracking portal.  Our “How to” guide will walk you through the three simple steps to accessing all of the features you need for tracking cargo and managing bookings. Download the Quickstart Guide here.

How can I access the status information about a specific shipment?

When you need accurate status information fast, you can access up-to-the-minute updates on-demand via Eastern’s RealStatus tracking system.  In particular, several easy Search Methods will provide the quickest access to the status information you need.  Whether you want to search by PO number, or search for a specific container, you can follow Eastern’s easy step-by-step process.  Download the Convenient Tips 1, 2, 3 Guide here.

Should I purchase cargo insurance to mitigate risk in the event my shipment is damaged in transit?

Many shippers overlook the fact that they are not inherently compensated by the carrier in the event of loss or damage. To reduce your exposure if goods are lost or damaged in transit, Eastern expressly offers insurance protection / All-Risk Shipper’s Interest Coverage. Why should you purchase Cargo Insurance? Cargo insurance provides protection against all risk of physical loss or damage to freight from external cause during land, sea or air shipping.

To learn more about the advantages of insuring your cargo through Eastern, download our Cargo Insurance FAQs document.

What items can be insured?

A list of items should be submitted for review and approval.  Most General Commodity items are insurable.  Common items that are not considered General Commodities are automobiles and personal effects.

How are shipping costs calculated?

We know it’s important to receive a final invoice that isn’t loaded with unexpected post-shipment charges and added fees. While shipping costs are routinely based on gross weight or dimensional weight of the cargo being shipped, Eastern doesn’t stop there.  Eastern’s TrueQuote process is your assurance of an accurate quote and an accurate final invoice. Learn more about TrueQuote assurance.

What is the difference between Spot Rates vs. Fixed Rates?

Spot rates are updated as market conditions change; increases can be applied to ocean freight as well as accessorial charges.
Fixed rates are not subject to ocean freight increases, but are subject to small increases in BAF, LSS.

Is there a good resource of common shipping terminology that I can use as a reference?

For a glossary of common international shipping terms, abbreviations and acronyms, you can refer to this online industry resource published by the U.S. Department of Transportation and the Maritime Administration.

Access the downloadable pdf document here: Glossary of Shipping Terms

What countries require legalization?

Not all commodities require document legalization.  A list of countries currently requiring legalization is:
Argentina, Bahrain, Brazil, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Pakistan, Paraguay, Qatar, Saudi Arabia, Syria, Tunisia, Turkey, U.A.E. Yemen

What’s the maximum legal weight of containers?

Maximum legal road limit is 44,000 lbs

What is dimensional weight?

Dimensional weight is a pricing technique for commercial freight transport, using an estimated weight that is calculated from the length, width, and height of a package.

When do I need a tri-axle for a 20’ container?

A tri-axle chassis is required for loads weighing over 37,500 lbs

How are weight/measure rates calculated?

For international ocean freight charges, 1 cubic meter = 1000 kgs.  Domestic delivery may be based on other criteria for inland delivery.

What documents are needed for an export shipment?

The basic document requirements include a Commercial Invoice and Packing List.

What documents or other information do I need to clear goods through customs?

The basic document requirements include a Bill of Lading, Commercial Invoice, and Packing List.

Does Eastern ship oversized cargo - RO RO (Roll on/Roll off), Flat Rack, Mafi?

Yes, we ship oversized/project cargo.  Our team is experienced at guiding the transportation process based on the unique needs of your shipment regardless of the size and space requirements.

Did You Know?

Did You Know?

A container ship travels the equivalent of three-quarters of the way to the moon and back in one year during its regular travel across the oceans.